eefje46 (imported) wrote: Sun Apr 27, 2008 8:57 pm When i get someting new i mostly read the howto's or the manuals before i even start with it. The younger generation is not afraid to push buttons and just see where it ends. But i'am still smarter then my kid's.
I work in the I.T. industry, and this is THE problem with a large part of the "over 40" crowd. They are deathly afraid of, or maybe even incapable of, trying anything or thinking on thier own when it comes to computers and technology. Often times the person is actually pretty smart, and if they could just get over this irrational fear (or whatever it is) they would do very well. Also, obviously, there are exceptions to this (ie: not all "over 40's" are technologically incompetent, and not all "under 41's" are technologically competent).
My biggest problem is our IT department has to be one of the most understaffed in the world, and I have so much work "on my plate" that I simply don't have time to spend hand-holding people who refused to learn the training they were taught (often multiple times). I've ended up typing extremely detailed instructions (detailed enough for NASA to use -- anyone who has seen one of NASA's procedural bulletins will instantly understand what I mean). I have to include every little nitpicking step, things that would be "common sense" to most people. The nice thing is, once I print out these procedures, the technically clueless people seem to finally "get it". Saves me a lot of time.
The bad thing is, some people (again mostly "over 40's") just can't seem to apply what they learned in one area, to another similar area.
For example:
"All programs have a File Menu... So to save something in Excel, do the same as your did in Word, just go into the File Menu and click Save"
I actually got this as a call the other day from a newly-transferred worker. It astounds me that this person was unable to figure that out on thier own --